About Health PartnersWe are South Australia's largest open health insurer, providing cover to over 90,000 people. Being a member owned health fund profit means that we put members first and always do the right thing by them when it comes to their health protection and care.Health Partners have thriving patient-centric practices, committed to delivering high-quality oral healthcare services. Utilising the latest in dental technology and offering a wide range of services tailored to meet our patient’s individual needs whilst providing the highest standard of care and treatment options.We are now seeking an experienced and dynamic Practice Operations Manager to join our Dental team. As the Practice Operations Manager, you will play a pivotal role in optimising operational efficiencies while fostering the growth and evolution of our dental practices.You will be responsible for developing and implementing strategies to enhance dental practice operations and provide guidance and support to our Dental Practice Managers.About the roleReporting to the Business Manager, you will play a crucial role in the growth and success of our dental practices.Key responsibilities:Drive initiatives to enhance dental practice operations, workflow efficiency, and patient satisfaction across all service areas.Lead and motivate a team of 5.0 FTE direct reportsIdentify opportunities for process improvement and standardisation to streamline operations and enhance the overall patient experience.Provide coaching and mentorship to Practice Managers across all sites, supporting their professional growth and development.Oversight of our Dental Service Centre, ensuring best practice customer service standards are maintained.Conduct regular performance evaluations and provide constructive feedback to Practice Managers to help them reach their full potential.Develop, implement, and review dental practice policies and procedures in collaboration with key stakeholders, ensuring alignment with industry regulations, best practices, and organisational goals.Lead and manage operational projects including but not limited to facility upgrades, system upgrades and process improvement initiatives.Drive positive patient experiences that supports the delivery of quality, value-based patient centred care.Foster continuous service improvement by identifying and implementing strategies that bolster loyalty, trust, and satisfaction.About youYou will have demonstrated experience of 5 years + in a similar role with leadership qualities to engage, motivate and drive your team with a proactive and empathetic approach.With excellent communication and interpersonal skills, you will also need strong time management and organisational skills. Partnered with strong problem-solving skills you will approach your work with professionalism, and energy and will be self-motivated to work under broad direction.Tertiary qualifications in business and/or practice management would be highly regarded.What’s on offer?A generous allowance on your private health insurance premiumAccess to internal and external learningVolunteer days to work with our partner charitiesAccess to our Employee Assistance Program for you and your familyAccess to discounted gym memberships and wellbeing programsA career at Health Partners Dental is more than just a job, it’s an opportunity to make a real difference in the lives of our patients and the wider community.You must be an Australian citizen or permanent resident and hold a current WWCC and National Police Clearance at the time of submitting your application.Working with Health Partners means that you will be working with a diverse range of people who are committed to doing things The Right Way. Visit http://careers.healthpartners.com.au/ to find out more about life at Health Partners.Health Partners appreciates the time and effort it takes to prepare and submit your application with us which is why we are a Circle Back Initiative employer and are committed to reviewing and responding to every candidate. AUDAdelaide5000
