Member Care Consultant

About Health PartnersWe are South Australia's largest open health insurer, providing cover to over 90,000 people.  Being a member owned health fund means that we put members first and always do the right thing by them when it comes to their health protection and care.We currently have multiple opportunities for dynamic and driven Member Care Consultant’s to join our team on a full time or part time basis for the right candidates. These positions will be based at our Pirie Street Head Office, with the potential to work across other Health Partners locations!These opportunities include;Multiple permanent opportunities, full time or part time negotiable for the right candidateA full time 7-month fixed term contract (parental leave cover), part time negotiable for the right candidateAbout the roleOur Member Care Consultants engage with our members regarding their private health insurance across various channels to provide an exceptional member experience every time.  You will be providing information on our products and services, processing membership payments and providing first contact resolution on member queries in an empathetic and professional manner.Working a 75-hour fortnight, you will be on a rotating roster from 8am-8pm Monday to Friday, and Saturday mornings.  Evening and Saturday shifts are work from home.About youTo be successful in this role, you will have:a positive customer focused attitudea commitment to your own performancethe willingness to receive, embrace and act on feedbackwell-developed communication and interpersonal skills and effective working relationships with all stakeholdersexceptionally good PC and systems skillshigh levels of resilience and the ability to work autonomouslybe self-motivated, reliable and conscientiousa stable working background with experience in providing quality customer serviceWhat’s on offer?Paid parental leaveAllowance on your private health insurance premiumDiscounted sunglassesFlexible and hybrid workingAccess to internal and external learningVolunteer days to work with our partner charitiesAccess to our Employee Assistance Program for you and your familyAccess to discounted gym memberships and wellbeing programs You must be an Australian citizen or permanent resident at the time of submitting your application, be able to provide two recent referees and hold a current satisfactory National Police Clearance (within 12 months) and Working with Children Check, or be willing to obtain prior to commencement. Working with Health Partners means that you will be working with a diverse range of people who are committed to doing things Side by Side. Visit http://careers.healthpartners.com.au/ to find out more about life at Health Partners. Applications will be screened as they are received. Health Partners appreciates the time and effort it takes to prepare and submit your application with us which is why we are a Circle Back Initiative employer and are committed to reviewing and responding to every candidate.If this role isn’t quite right for you but you recognise how your skills, experience and energy can become part of our next success, check out our website for all current vacancies and where you can also register for our talent pool. AUD Adelaide 5000

Member Care Consultant

About Health Partners

We are South Australia's largest open health insurer, providing cover to over 90,000 people.  Being a member owned health fund means that we put members first and always do the right thing by them when it comes to their health protection and care.

We currently have multiple opportunities for dynamic and driven Member Care Consultant’s to join our team on a full time or part time basis for the right candidates. These positions will be based at our Pirie Street Head Office, with the potential to work across other Health Partners locations!

These opportunities include;

  • Multiple permanent opportunities, full time or part time negotiable for the right candidate
  • A full time 7-month fixed term contract (parental leave cover), part time negotiable for the right candidate

About the role

Our Member Care Consultants engage with our members regarding their private health insurance across various channels to provide an exceptional member experience every time.  You will be providing information on our products and services, processing membership payments and providing first contact resolution on member queries in an empathetic and professional manner.

Working a 75-hour fortnight, you will be on a rotating roster from 8am-8pm Monday to Friday, and Saturday mornings.  Evening and Saturday shifts are work from home.

About you

To be successful in this role, you will have:

  • a positive customer focused attitude
  • a commitment to your own performance
  • the willingness to receive, embrace and act on feedback
  • well-developed communication and interpersonal skills and effective working relationships with all stakeholders
  • exceptionally good PC and systems skills
  • high levels of resilience and the ability to work autonomously
  • be self-motivated, reliable and conscientious
  • a stable working background with experience in providing quality customer service

What’s on offer?

  • Paid parental leave
  • Allowance on your private health insurance premium
  • Discounted sunglasses
  • Flexible and hybrid working
  • Access to internal and external learning
  • Volunteer days to work with our partner charities
  • Access to our Employee Assistance Program for you and your family
  • Access to discounted gym memberships and wellbeing programs

 

You must be an Australian citizen or permanent resident at the time of submitting your application, be able to provide two recent referees and hold a current satisfactory National Police Clearance (within 12 months) and Working with Children Check, or be willing to obtain prior to commencement. 

Working with Health Partners means that you will be working with a diverse range of people who are committed to doing things Side by Side. 

Visit http://careers.healthpartners.com.au/ to find out more about life at Health Partners. 

Applications will be screened as they are received. 

Health Partners appreciates the time and effort it takes to prepare and submit your application with us which is why we are a Circle Back Initiative employer and are committed to reviewing and responding to every candidate.

If this role isn’t quite right for you but you recognise how your skills, experience and energy can become part of our next success, check out our website for all current vacancies and where you can also register for our talent pool.

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