Member Care Consultant

About usHealth Partners is South Australia's largest open health insurer, providing cover to over 90,000 people. Being not for profit means that we put our members first and always do the right thing for them when it comes to their health protection and care. Our genuine relationship with members is reflected in our Canstar awards for having Australia’s Most Satisfied Customers.We have an exciting opportunity for a Member Care Consultant to join our team on full-time short term contract until October 2022. About the roleYou will be engaging with our members across various channels to provide an exceptional service experience every time.  You will be providing information on our products and services, processing payments and providing first call resolution on member queries in an empathetic and professional manner.About youPrevious call centre experience would be great as well your commitment and passion for customer service.  With excellent communication (written and verbal) and listening skills, you will be able to build rapport easily with a diverse range of members.  High attention to detail is important as is your database and keyboard skills.Health Partners is committed to creating a great employee experience that supports your career and professional development so you can deliver on your potential.  Full training and coaching will be provided to the successful candidate.The position is available on a rotating roster from 8am-8pm Monday to Friday and an occasional Saturday morning.Applications will be screened as they are received.Working with Health Partners means that you will be working with a diverse range of people who are committed to doing things The Right Way.  Visit http://careers.healthpartners.com.au/ to find out more about life at Health Partners.You must be an Australian citizen or permanent resident at the time of submitting your application to be considered for this role and be able to provide two current reference checks. 50000 AUD Adelaide 5000

Member Care Consultant

About us

Health Partners is South Australia's largest open health insurer, providing cover to over 90,000 people. Being not for profit means that we put our members first and always do the right thing for them when it comes to their health protection and care. Our genuine relationship with members is reflected in our Canstar awards for having Australia’s Most Satisfied Customers.

We have an exciting opportunity for a Member Care Consultant to join our team on full-time short term contract until October 2022. 

About the role

You will be engaging with our members across various channels to provide an exceptional service experience every time.  You will be providing information on our products and services, processing payments and providing first call resolution on member queries in an empathetic and professional manner.

About you

Previous call centre experience would be great as well your commitment and passion for customer service.  With excellent communication (written and verbal) and listening skills, you will be able to build rapport easily with a diverse range of members.  High attention to detail is important as is your database and keyboard skills.

Health Partners is committed to creating a great employee experience that supports your career and professional development so you can deliver on your potential.  Full training and coaching will be provided to the successful candidate.

The position is available on a rotating roster from 8am-8pm Monday to Friday and an occasional Saturday morning.

Applications will be screened as they are received.

Working with Health Partners means that you will be working with a diverse range of people who are committed to doing things The Right Way.  Visit http://careers.healthpartners.com.au/ to find out more about life at Health Partners.

You must be an Australian citizen or permanent resident at the time of submitting your application to be considered for this role and be able to provide two current reference checks.