About usHealth Partners is South Australia's largest open health insurer providing cover to over 90,000 people. Being not-for-profit means that we put our members first and always do the right thing for them when it comes to their health protection and care.We have a great opportunity for an experienced Digital Product Manager to join our team in a new role that will manage the end-to-end digital product lifecycle and delivery roadmap. With a passion for delivering great experiences, you will ensure our digital products create value for our members and our business.About the roleReporting to the Customer Experience Manager, you will work across the business and with customers, to understand needs and expectations and to translate these into priorities for improvement. As a champion for great user experience design, you will also play a lead role in the delivery of key digital projects from discovery to launch, ensuring our self-service experience delights our members.Key responsibilities:Manage our App, member portal and website self-service functionsDevelop business requirements and user stories in collaboration with relevant stakeholders.Analyse data, member and staff feedback and insights to inform decision making and prioritisation.Develop and manage the product roadmaps and backlogs based on member insights and business requirements.Play a lead role in digital project delivery including facilitating discovery through to design, build and launch.Work with IT team and external vendors to determine appropriate release cycles based on backlog priority and complexity.Collate, track and report on digital platform performance and recommend opportunities for innovation and continuous improvement.Lead communications and change management to support digital platform optimisation.Maintain and own the digital reporting dashboard and provide regular updates on digital performance.About youWith at least three years+ experience in a similar role (Business Analyst, Product Owner/ Manager, UX Designer, Project Manager), you are passionate about delivering exceptional digital experiences and have a sound understanding of contemporary digital product life cycle management, delivery and design methodologies.Able to work with a diverse range of stakeholders to capture requirements, define use cases and prioritise activities, you are also skilled in translating business needs into technology outcomes and have a knack for making the complex simple.You are someone who is adept at identifying evidence-based opportunities and who has a structured approach to ensuring outcomes are delivered and measured.What’s on offer?A generous allowance on your private health insurance premiumAccess to internal and external learningVolunteer days to work with our partner charitiesAccess to our Employee Assistance Program for you and your familyAccess to discounted gym memberships and wellbeing programsYou must be an Australian citizen or permanent resident at the time of submitting your application, be able to provide two recent referees and hold a current WWCC and satisfactory National Police Clearance or be willing to obtain prior to commencement.Working with Health Partners means that you will be working with a diverse range of people who are committed to doing things The Right Way.Visit http://careers.healthpartners.com.au/ to find out more about life at Health Partners.Applications will be screened as they are received.Health Partners appreciates the time and effort it takes to prepare and submit your application with us which is why we are a Circle Back Initiative employer and are committed to reviewing and responding to every candidate. AUDAdelaide5000
