Patient Experience Manager

About Health PartnersWe’re on South Australia’s side and have been for 85 years now. Our mission has been to bring about a better state of health by making it easier for South Australians to access the health care and support they need, while finding new ways to give back to the communities we call home.No matter where or how we grow, our focus will always be helping locals live in a better state of health.We are excited to be growing, and we are now looking seeking a dedicated Patient Experience Manager to join our growing Health Services team at Health Partners.About the roleReporting to the Head of Health Services and a key member of the Leadership team in Health Services, this is a new opportunity for a highly motivated leader to shape and deliver an exceptional service experience for our patients through streamlining processes, structuring the team effectively and driving continuous improvement whilst developing and delivery ongoing training programs.Working collaboratively with key stakeholders, you will mentor and lead the team to set expectations and monitor, coach and feedback to deliver the same level of exceptional service to our patients across our channels.This role needs a resilient leader who is used to working at a fast pace with a commitment to developing their people to deliver exceptional service.About youYou will need strong management experience leading teams in a health-related field. With a focus on team cohesion and able build relationships that positively impact the culture of the team.  Excellent communication and interpersonal skills, strong time management and organisational skills with proactive and empathetic approach. Qualifications in business and/or practice management in Dental or Optical or would be highly regarded. What’s on offer?A generous allowance on your private health insurance premiumAccess to internal and external learningVolunteer days to work with our partner charitiesAccess to our Employee Assistance Program for you and your familyPaid parental leaveAccess to well-being programs and discounted gym membershipA career at Health Partners is more than just a job, it’s an opportunity to make a real difference in the lives of our patients and the wider community.You must be an Australian citizen or permanent resident at the time of submitting your application and hold a current WWCC and National Police Clearance (within 12 months).Working with Health Partners means you’ll be working with a diverse range of people who work Side by Side to deliver a better state of health.Visit http://careers.healthpartners.com.au/ to find out more about life at Health Partners. Applications will be screened as they are received. Health Partners appreciates the time and effort it takes to prepare and submit your application with us which is why we are a Circle Back Initiative employer and are committed to reviewing and responding to every candidate. AUD Adelaide 5000

Patient Experience Manager

About Health Partners

We’re on South Australia’s side and have been for 85 years now. Our mission has been to bring about a better state of health by making it easier for South Australians to access the health care and support they need, while finding new ways to give back to the communities we call home.

No matter where or how we grow, our focus will always be helping locals live in a better state of health.

We are excited to be growing, and we are now looking seeking a dedicated Patient Experience Manager to join our growing Health Services team at Health Partners.

About the role

Reporting to the Head of Health Services and a key member of the Leadership team in Health Services, this is a new opportunity for a highly motivated leader to shape and deliver an exceptional service experience for our patients through streamlining processes, structuring the team effectively and driving continuous improvement whilst developing and delivery ongoing training programs.

Working collaboratively with key stakeholders, you will mentor and lead the team to set expectations and monitor, coach and feedback to deliver the same level of exceptional service to our patients across our channels.

This role needs a resilient leader who is used to working at a fast pace with a commitment to developing their people to deliver exceptional service.

About you

You will need strong management experience leading teams in a health-related field. With a focus on team cohesion and able build relationships that positively impact the culture of the team.  Excellent communication and interpersonal skills, strong time management and organisational skills with proactive and empathetic approach.

Qualifications in business and/or practice management in Dental or Optical or would be highly regarded.

What’s on offer?

  • A generous allowance on your private health insurance premium
  • Access to internal and external learning
  • Volunteer days to work with our partner charities
  • Access to our Employee Assistance Program for you and your family
  • Paid parental leave
  • Access to well-being programs and discounted gym membership

A career at Health Partners is more than just a job, it’s an opportunity to make a real difference in the lives of our patients and the wider community.

You must be an Australian citizen or permanent resident at the time of submitting your application and hold a current WWCC and National Police Clearance (within 12 months).

Working with Health Partners means you’ll be working with a diverse range of people who work Side by Side to deliver a better state of health.

Visit http://careers.healthpartners.com.au/ to find out more about life at Health Partners. 

Applications will be screened as they are received. 

Health Partners appreciates the time and effort it takes to prepare and submit your application with us which is why we are a Circle Back Initiative employer and are committed to reviewing and responding to every candidate.

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